Management literature discusses that the behavioral traits of employees can play an important role in the success of total quality management (TQM). However, little empirical research exists in this regard. Using an international dataset, the present study investigates: the impact of quality...

We undertake an empirical study of the well‐known product‐process matrix using data collected from 128 plants. Our analysis indicates that the relationship between product structure and process structure is significant, but not strong. Furthermore, less than half of the plants operate near...