Purpose – The purpose of this paper is to present a new model of organisational learning that can be used to identify the actual and desired behavioural gaps between firms engaged in supply-chain relationships. Improved learning implementation is expected to improve significantly the...

An overview of knowledge elicitation, representation and prioritisation of key performance indicators (CSFs) necessary for success in direct selling in a dynamic market on a woman‐to‐woman basis is presented. The CSFs were elicited using the Repertory Grid (RepGrid) method. The RepGrid...