The roles and responsibilities on a cruise ship -- The management of hotel services -- The shipboard culture: managing … -- Operations and management -- Managing guest services -- Information -- Influences on guest services: tipping -- The human side of … and consumer protection -- Summary and conclusion -- 9. Managing facilities -- Revenue or yield management -- Costs, sales …

prosperity to financial collapse. They particularly focus on leadership and human resource management within this unique societal …

that have practical limits to their pursuit. The author presents a broad view of the imperfect duties of management …. Fair Negotiations -- 9. Management Perquisites and Imperfect Duty …