This study sought to determine the application of Balanced Scorecard in measuring performance in small and medium-sized manufacturing enterprises (SMEs) in Kenya. The research design was a survey conducted on a target population of the manufacturing companies in Nairobi from which the stratified...

Background: Kaizen is a very important continuous improvement technique; however, measuring kaizen results/benefits have not been clearly and comprehensively addressed by the literature. Objectives: This paper aims to propose a kaizen measuring system by integrating a Balanced Scorecard (BSC) and...