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Customer orientation as corporate culture for improving customer satisfaction : evidence from the local authority sector
Ryding, Daniella Maria - In: International journal of business and globalisation : IJBG 5 (2010) 3, pp. 248-259
Persistent link: https://www.econbiz.de/10008747022
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Shop stewards in local government revisted
Kessler, Ian - In: BJIR : an international journal of employment relations 24 (1986) 3, pp. 419-441
Persistent link: https://www.econbiz.de/10003601300
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The role of leadership in the modernization and improvement of public services
Hartley, Jean; Allison, Maria - In: Managing innovation and change, (pp. 225-233). 2006
Persistent link: https://www.econbiz.de/10003385599
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Kommunalverwaltung
Wollmann, Hellmut - 2008 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003543305
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Local authority areas and nonsdministrative centres
1981
Persistent link: https://www.econbiz.de/10003524036
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E-government implementation challenges in the UK : a case study at the Trading Standards Department
Kesar, Shalini; Jain, Vikas - In: Electronic government : EG; an international journal 4 (2007) 4, pp. 395-411
Persistent link: https://www.econbiz.de/10003573546
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Assessing organizational performance : exploring differences between internal and external measures
Andrews, Rhys; Boyne, George A.; Moon, Myung Jae; … - In: International public management journal 13 (2010) 2, pp. 105-129
Persistent link: https://www.econbiz.de/10003986375
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Cross-cultural analysis of stakeholder identification in municipal districts : a comparison of Brazil and England
Gomes, Ricardo; Liddle, Joyce; Gomes, Luciana de … - In: Public management review 12 (2010) 1, pp. 53-75
Persistent link: https://www.econbiz.de/10003943657
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Local authority e-government partnerships in England : a case study
Hodges, Ron; Grubnic, Suzana - In: Financial accountability & management : in governments, … 26 (2010) 1, pp. 42-64
Persistent link: https://www.econbiz.de/10003944608
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Smoke and mirrors and performance management : democracy, accountability and community engagement, as a hidden agenda emerges?
Dereli, Cynthia - In: International journal of public sector management : IJPSM 24 (2011) 1, pp. 42-56
Persistent link: https://www.econbiz.de/10009009264