paper seeks to bring together the outsourcing, global value chains and firm capability literatures for examining this. It … sources – and makes headway in opening the ‘black box’ of supplier learning in outsourcing relationships. The paper suggests … depended significantly on other channels and mechanisms outside or independent of outsourcing relationships. The paper shows …

To increase the value and reduce the costs and risks of global software outsourcing, clients and developers are … to synching that occur over time – must be recognised and addressed if global software outsourcing is to succeed …

outsourcing (IT-BPO) services industries. India and the Philippines in particular have offered educated human resources at low …