Leverage the cloud into competitive advantage through optimized customer experienceCustomer Obsessed looks at customer experience through the lens of the cloud to bring you a cutting-edge handbook for customer experience. Cloud technology has been hailed as a game-changer, but a recent IDC...

Intro -- Preface -- Table of Contents -- List of Figures -- List of Tables -- Acronyms -- A. Foundations -- I. Introduction -- II. Theoretical Background -- B. Studies on IT-Based Value Co-Creation in Inter-Organizational Networks -- I. Theory Integration: Resolving Contradictory Results of...

How to create a company that not only sustains, but surpasses-that moves beyond the imperative to be "less bad" and embrace an ethos to be "all good" From the Inspired Protagonist and Chairman of Seventh Generation, the country's leading brand of household products and a pioneering "good...

The world faces social, political, and economic turmoil on an unprecedented scale-along with unsettling levels of turbulence and volatility. Market leadership today is less of a predictor of leadership tomorrow. Therefore, senior executives today must strive to own the future. In Own the Future,...

Toxic work culture is driving away 1 in 5 employees at an annual cost of US $44.6 billion to American organizations. Yet ironically, toxic leaders often achieve stellar financial profits, continue to get promoted and remain in their leadership roles. In Toxic Leaders and Tough Bosses -...