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This paper analyzes the impact of office machinery and computer capital (OCM) on the demand for heterogeneous labor. A system of static and dynamic factor demand equations based on a variant of the generalized Box-Cox cost function nesting the translog, the generalized Leontief and the...
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Between 1993 and 1995, the majority of German firms in services introduced new organizational practices (OC), in particular total quality management systems, certified ISO 9000, lean administration, flatter hierarchies, delegation of authority and ICT-enabled organizational changes). This paper...
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The missing effect of investments of firms in information and communication technologies on productivity is studied by …) has a stronger effect on the quality of services than on the productivity of the IT-using firm. IT investment seems to be … especially the most recent generation of IT as indicated by the number of PCs used is the source of productivity growth whereas …
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