Castka, Pavel; Balzarova, Michaela A. - In: International Journal of Quality & Reliability Management 24 (2007) 7, pp. 738-752
Purpose – The purpose of this paper is to map the key challenges that quality management faces in order to meet the demands of CSR. The paper focuses on ISO 26000 – a newly emerging international standard for social responsibility – and discusses synergies (and divergences) between quality...