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Value Creation on CRM : Evidence of Employee Competence in Serviced Apartments

Nawangwulan, Irma M. - 2019

underlying reasons behind such high growth rates. Relying on the perspective of employee competence and prevailing activities on … province of Jawa Barat, Indonesia.It has become a public knowledge that any potential improvements on employee competence … employee competence has a 73% influence on CRM activities, CRM activities have an 81% influence on BI, CRM activities have a 90 …

Persistent link: https://www.econbiz.de/10012903625

Unlocking solution provision competence in knowledge-intensive business service firms

Siahtiri, Vida; Heirati, Nima; O'Cass, Aron - In: Industrial marketing management : the international … 87 (2020), pp. 117-127

Persistent link: https://www.econbiz.de/10012285139

The Changing Professional Organization : A Review of Competing Archetypes

Brock, David M. - 2007

The aim of this paper is to summarize literature relevant to the professional organization and to present a contemporary analysis of the archetype concept in this field. In order to understand recent and ongoing changes in professional organizations, the paper begins with a review of how the...

Persistent link: https://www.econbiz.de/10014026766

Service system innovation and competitiveness in an emerging market : the moderating role of managerial competencies

Igwe, Anthony; Akpan, Ekom Etim; Udoh, Ben Etim; Sylva, … - In: Gadjah Mada international journal of business 26 (2024) 1, pp. 83-108

Persistent link: https://www.econbiz.de/10014486993

Role of total quality management in service innovations : an empirical study of Pakistan’s financial services firms

Arshad, Arif Mohammad; Su, Qin - In: The journal of applied business research 31 (2015) 3, pp. 891-910

Persistent link: https://www.econbiz.de/10011304805

Service quality measures : systematic literature review and future research directions

Prasad, Ram Komal; Verma, Sanjeev - In: International journal of management practice : IJMP 15 (2022) 1, pp. 9-23

Persistent link: https://www.econbiz.de/10012800117

Service quality evaluation : moderating influences of first-time and revisiting customers

Kuo, Tsuang; Chen, Chih Ta; Cheng, Wan Jung - In: Total quality management & business excellence : an … 29 (2018) 4, pp. 429-440

Persistent link: https://www.econbiz.de/10011854071

Who should own the data? : the impact of data ownership shift from the service provider to consumers

Li, Shilei; Liu, Yang; Feng, Juan - In: Journal of management information systems : JMIS 40 (2023) 2, pp. 366-400

Persistent link: https://www.econbiz.de/10014302547

Evaluation of customer satisfaction attributes on hospitality services

Otoo, Frank Nana Kweku; Kaur, Manpreet; Ameyaw, Godfred … - 2022

Persistent link: https://www.econbiz.de/10013407364

Competence Development in SMEs

Europäische Kommission / Generaldirektion Unternehmen - 2003

Persistent link: https://www.econbiz.de/10009637563

A service of the