Purpose – This study attempts to carry out an approximation both to the conceptual delimitation and to the measuring of customer concern for privacy on the electronic market. Design/methodology/approach – To complete the objective of this research, an overview of the literature is made in an...

Purpose – Most e‐commerce web sites use HTML forms for user authentication, new user registration, newsletter subscription, and searching for products and services. The purpose of this paper is to present a method for automated classification of HTML forms, which is important for search...

Purpose – The purpose of this paper is to show that trust is an important factor for successful online transactions. Although the importance of trust has been examined from various perspectives, the studies on online trust have been fragmented in nature and are still in their infancy....

Purpose – The purpose of this research is to study the impact of reading a web site's privacy statement on the perceptions of control over privacy and trust in a cyber merchant. Design/methodology/approach – Two experiments were designed to monitor the actual reading of the privacy...

Purpose – The purpose of this work in progress is to build a methodology for evaluating the searching capabilities of e‐shops. The emphasis of the evaluation is on ease of use and on the characteristics THAT influence the retrieval of products in non‐English queries....

Purpose – The purpose of this guest editorial is to introduce the papers in this special issue. Design/methodology/approach – A brief introduction about the issue of web‐mining applications in e‐commerce and e‐services is provided, along with a summary of the main contributions of the...

Purpose – The paper's purpose is to analyse the influence of online shopping information dependency and innovativeness on the acceptance of internet shopping. Design/methodology/approach – The impact of online shopping information dependency, domain‐specific innovativeness and technology...

Purpose – With the rapid expansion of global online markets including India, researchers and practitioners are challenged to understand drivers of customer satisfaction, trust and loyalty towards web sites. The paper aims to focus on web site design, which is expected to influence whether...