LOOY, A. VAN; BACKER, M. DE; POELS, G. - Faculteit Economie en Bedrijfskunde, Universiteit Gent - 2011
Organisations are increasingly striving to excel by improving their way of working, or in other words, to obtain mature business processes. However, no consensus exists on the capability areas (or skills) needed to excel. Therefore, this study presents a theoretical framework to overcome this...