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64671
Reductions in customer commitment : an empirical study on pure downgrade versus hybrid downgrade
Zhou, Chenxi
;
Lin, Liming
;
Guo, Zhaoyang
;
Jiang, Juncai
- In:
Journal of service research
27
(
2024
)
3
,
pp. 432-449
Persistent link: https://www.econbiz.de/10014580530
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