Bharti Airtel Limited was a leading private sector provider of telecommunication services in India, with a customer base of 8.73 million as of July 2004. The company had two branch companies — Bharti Infotel (that dealt with fixed line, long distance, and enterprise services) and Bharti...

The purpose of this article is to present early phases of the Leonardo da Vinci – Transfer of innovation project called Certified Business Process Manager (CertiBPM), which was started in Dec. 2010. The goal of this project is to export the BPM knowledge from Slovenia to Romania. The focus of...

Taking the opportunity offer by Education, Audiovisual and Culture Executive Agency through the Lifelong Learning Programme (LLP), in the context of this article, there will be presented a successful and new initiative/project for the Business Process Manager (BPM) skills development (training...

Business process management (BPM) and business process outsourcing (BPO) play an important role in organizations helping them ensure competitiveness and competitive advantages and increase efficiency and effectiveness. Our study analyzes the role of outsourcing in Slovenian organizations. Data...

The financial problems that the entire world has had to face in recent years have made economists question the practices that they support and companies implement. This is not the first large scale economic crisis and chances are it won’t be the last. Only in the last century the world has had...

The purpose of this paper is to analyze the current state of Process Performance Measurement Systems (PPMS) by means of a systematic review of literature. The PPMS literature is reviewed using a systematic approach. Based on an extensive literature review only twelve articles that contain the...

The healthcare enterprises are very disconnected. This paper intends to propose a solution that will provide citizens, businesses and medical enterprises with improved access to medical virtual public services. Referred medical services are based on existing national medical Web services and...

The paper presents a Slovenian – Romanian collaboration experience in the context generated by the Certified Business Process Manager - CertiBPM project (under the Leonardo da Vinci Programme, project no. 2010-1-RO1-LEO05-07445). The experience (wisdom, knowledge, information) gained by a...

Today's standard Croatian shipyards are faced with major problems of the globalized shipbuilding market, whose main feature is an exceptional competition with great cost pressures. Therefore, this paper aims to explore a new model based on the implementation of the process approach and business...