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study -- Chapter 12: How contemporary scholarship addresses service management practices -- Chapter 13: Contract Innovation …: Transformative Service Research: Where We Are and Moving Forward at the Collective Level -- Part 4: Service Design and Innovation …: Service Design - Innovation for Complex Systems -- Chapter 26: The multiple identities of service design in organizations and …
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Purpose: The main objective of this study is to introduce the concept of managerial innovation and to propose a … quantitative methodology to measure the degree of managerial innovation capability by analyzing the evolution of the techniques … in time due to technological and social changes, a methodology is required to measure the degree of managerial innovation …
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