Zur Einführung: Warum dieses Buch? -- Die Welt des Wissens in Organisationen im Wandel -- Wissen als zentraler Wettbewerbsfaktor -- Warum ein eigenes Framework? -- Knowledge Excellence: Vorgehen und Konzept -- Die Toolbox -- Best Practice: Knowledge Excellence Fallstudien -- Wissen und Arbeit:...

Product service plays a crucial role for brands to retain customers and spur revenue growth. It is, however, often outsourced to a third-party supplier, driven by cost savings and the ability to focus on core businesses. While there is a large body of literature studying service outsourcing, the...

Production functions provide a mapping from the firms' input quantity and productivity to output quantity. This mapping only generates unbiased estimates if input and output quality variation within and between observation units is accounted for. I review and classify state-of-the-art methods to...