Purpose – ISO 90003 provides guidelines for applying ISO 9001 to software development processes. The purpose of this paper is to present how the software development process in large, virtual teams (LVTs) can be managed, so that they are in compliance with ISO 9001. Design/methodology/approach...

Purpose – The paper aims to study the effect of external managerial social networks on strategic flexibility for a quality management (QM) perspective. External social networks can affect strategic flexibility positively. QM also contributes to developing these networks. However, there is...

Purpose – The present study aims to draw on operations management and information technology literature to examine the effect of three information technology resources (electronic data interchange (EDI), computer‐aided design and manufacturing (CAD/CAM), and enterprise resource planning...

Purpose – The purpose of this paper is to clarify whether there are differences in the implementation of quality management (QM) and the results achieved, based on the position of the person responsible for QM and his/her strategic priorities. Design/methodology/approach – Data from 256...

Purpose – The purpose of this paper is to develop the operational definition of the concept of internalization of ISO 9001, a theoretical construct which until recently had not received the attention it deserves in research on quality management. Design/methodology/approach – Extensive...

Purpose – The purpose of this paper is to explore crucial evolutionary operational improvement initiatives related to quality management, and the emphasis is on the lessons learned from operational improvement practices in Taiwan. Design/methodology/approach – To understand a firm's...

Purpose – The purpose of this paper is to explore the relationship between multivariate process capability indices and loss functions for both nominal‐the‐best and smaller‐the‐better cases, so the likelihood and consequences resulting from the nonconforming of a manufacturing process...

Purpose – The purpose of this paper is to study how transactive memory systems (TMS) facilitate the transfer and absorption of knowledge in the presence of quality management (QM) within a university research and development (R&D) environment. Design/methodology/approach – The data come from...

Develops the theory on the role of information systems within quality management. Proposes a reference model for the study of quality information systems within quality management. The model includes three dimensions: quality management practices, quality information systems (distinguishing...

В статье анализируется внедрение системы ХАССП на предприятиях хлебопекарной промышленности с учетом требований МС ИСО 22000:2005. Международные стандарты ИСО и...