The efficient supply of spare parts is of prime concern for OEMs. Next to the traditional spare parts sources in form of final order and remanufacturing, the option to buy back broken products prevents the OEM from fulfilling his spare parts availability obligation in the end-of-life phase and...

The integration of product recovery into regular production processes enables new opportunities for cost savings. It also yields new challenges for inventory management because there are two sources to satisfy product requirements which need to be coordinated by additionally taking into account...

After-sales service is a major profit generator for more and more OEMs in industries with durable products. Successful engagement in after-sales service improves customer loyalty and allows for competitive differentiation through superior service like an extended service period after end of...

In the management of spare parts for durables OEMs often face a sharp decline in sales of spare parts when the warranty period of their products ends. One reason for this effect is given by the high profitability of the after sales market which attracts competitors. If the competitors’ main...

Das Bestandsmanagement von Ersatzteilen stellt Hersteller langlebiger Industrie- und Konsumgüter insbesondere in der Nachserienphase vor große Herausforderungen, da nach Abschluss der Serienproduktion die zur einer effizienten Bedarfsbefriedigung notwendige Flexibilität nur noch in...