This paper presents findings about the use of ICT and e-business in the steel industry as well as related impacts and policy implications. The study was carried out in the framework of the Sectoral e-Business Watch, a service to the European Commission’s DG Enterprise and Industry. In the...

Instead of the home becoming a near-permanent second workplace, weface a situation where much work has become more locationally flexible,and workers settle down temporarily wherever it suits their job, tasks andpersonal preferences best, all the time staying connected to the networksthey need...

Introducing and extending electronic Customer Relationship Management (e-CRM) practices in selected European enterprises had a considerable impact on work content and skill requirements but not on employment levels. While most companies stated that they created new jobs in the course of...