This article reports on the use of techniques in strategic project management from a survey of the UK oil and gas sector. The article then proposes portfolios of techniques to support successful strategic project management. The portfolios are developed out of previously reported research into...

Purpose – The purpose of this paper is to illustrate the effect of including the customer as a resource in efficiency measurement. Variations in counting the customer illustrate the different impacts on efficiency between a transactional and a relational approach to bank branch marketing....