The goal of this conceptual paper is to draw attention to the problems caused by the rapid growth of the global economy, coupled with high population growth and excessive exploitation of natural resources. It is necessary to be aware that the global economy will not be able to grow at the actual...

The intent of this qualitative research is to investigate and understand the requisites of customer satisfaction for academic libraries’ users and to give managerial hints for the implementation of user centred academic library services. To this aim, we analyse the library services of two...