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Effect of Information Technology Investments on Customer Satisfaction: Theory and Evidence

Mithas, Sunil - 2005

This research addresses the following questions: Do information technology (IT) investments have an effect on customer satisfaction? What are the causal mechanisms that mediate the effect of IT systems on customer satisfaction? Does the effect of IT on customer satisfaction differ across...

Persistent link: https://www.econbiz.de/10009477314

The nature and methodological implications of the cognitive representation of products

Fornell, Claes; Johnson, Michael D. - 1986 - Rev

Persistent link: https://www.econbiz.de/10000731740

The effect of customer satisfaction on consumer spending growth

Fornell, Claes; Rust, Roland T.; Dekimpe, Marnik G. - In: Journal of marketing research : JMR 47 (2010) 1, pp. 28-35

Persistent link: https://www.econbiz.de/10003947425

The economic and statistical significance of stock returns on customer satisfaction : commentary

Fornell, Claes; Mithas, Sunil; Morgeson, Forrest V., III. - In: Marketing science : the marketing journal of the … 28 (2009) 5, pp. 820-825

Persistent link: https://www.econbiz.de/10003921731

Customer satisfaction-based mispricing : issues and misconceptions ; rejoinder

Jacobson, Robert; Mizik, Natalie - In: Marketing science : the marketing journal of the … 28 (2009) 5, pp. 836-845

Persistent link: https://www.econbiz.de/10003921733

Reexamining the market share-customer satisfaction relationship

Rego, Lopo L.; Morgan, Neil A.; Fornell, Claes - In: Journal of marketing 77 (2013) 5, pp. 1-20

Persistent link: https://www.econbiz.de/10009793115

Information technology, customer satisfaction, and profit : theory and evidence

Mithas, Sunil; Krishnan, Mayuram S.; Fornell, Claes - In: Information systems research : ISR 27 (2016) 1, pp. 166-181

Persistent link: https://www.econbiz.de/10011460172

Measuring alpha : the consequences of ignoring the four-factor model ; in response to the commentary: "The statistical significance of portfolio returns" by Claes Fornell, Sunil Mi...

O'Sullivan, Don; Hutchinson, Mark C.; O'Connell, Vincent - In: International journal of research in marketing : IJRM ; … 26 (2009) 2, pp. 164-164

Persistent link: https://www.econbiz.de/10009519944

The statistical significance of portfolio returns

Fornell, Claes; Mithas, Sunil; Morgeson, Forrest - In: International journal of research in marketing : IJRM ; … 26 (2009) 2, pp. 162-163

Persistent link: https://www.econbiz.de/10009519945

Der amerikanische Kundenzufriedenheitsindex ACSI (American Customer Satisfaction Index)

Fornell, Claes - In: Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen, (pp. 165-178). 1998

Persistent link: https://www.econbiz.de/10001303865

A service of the

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