Narrow search
Showing 61 - 70 of 91
Cover Image
The American Customer Satisfaction Index: Nature, Purpose, and Findings
Fornell, Claes; Johnson, Michael D.; Anderson, Eugene W.; … - In: Journal of marketing 60 (1996) 4, pp. 7-18
Persistent link: https://www.econbiz.de/10005991252
Cover Image
Customer Satisfaction, Market Share, and Profitability: Findings From Sweden
Anderson, Eugene W.; Fornell, Claes; Lehmann, Donald R. - In: Journal of marketing 58 (1994) 3, pp. 53-66
Persistent link: https://www.econbiz.de/10006002303
Cover Image
Rational and Adaptive Performance Expectations in a Customer Satisfaction Framework
Johnson, Michael D.; Anderson, Eugene W.; Fornell, Claes - In: Journal of consumer research : JCR ; an … 21 (1995) 4, pp. 695-707
Persistent link: https://www.econbiz.de/10006681653
Cover Image
Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services
Anderson, Eugene W.; Fornell, Claes; Rust, Roland T. - In: Marketing science : the marketing journal of the … 16 (1997) 2, pp. 129-145
Persistent link: https://www.econbiz.de/10006923278
Cover Image
The Quality of Economic Output: Empirical Generalizations About Its Distribution and Relationship to Market Share
Fornell, Claes - In: Marketing science : the marketing journal of the … 14 (1995) 3, pp. G203
Persistent link: https://www.econbiz.de/10006936041
Cover Image
The statistical significance of portfolio returns
Fornell, Claes; Mithas, Sunil; Morgeson, Forrest - In: International journal of research in marketing : IJRM ; … 26 (2009) 2, pp. 162-163
Persistent link: https://www.econbiz.de/10008262295
Cover Image
Commentary-The Economic and Statistical Significance of Stock Returns on Customer Satisfaction
Fornell, Claes; Mithas, Sunil; Morgeson, Forrest V. - In: Marketing science : the marketing journal of the … 28 (2009) 5, pp. 820-825
Persistent link: https://www.econbiz.de/10008318784
Cover Image
Designing Web Sites for Customer Loyalty Across Business Domains: A Multilevel Analysis
Mithas, Sunil; Ramasubbu, Narayan; Krishnan, M.; … - In: Journal of management information systems : JMIS 23 (2006) 3, pp. 97-128
Persistent link: https://www.econbiz.de/10007600602
Cover Image
Customer Satisfaction and Stock Prices: High Returns, Low Risk
Fornell, Claes; Mithas, Sunil; Morgeson, Forrest V.; … - In: Journal of marketing 70 (2006) 1, pp. 3-14
Persistent link: https://www.econbiz.de/10005918558
Cover Image
Foundations of the American Customer Satisfaction Index
Anderson, Eugene W.; Fornell, Claes - In: Total quality management 11 (2000) 7, pp. 869-882
Persistent link: https://www.econbiz.de/10007178175