Purpose – The purpose of this paper is to explore whether there are some existing widespread and common models and definitions for organizational change best practice in the literature. Design/methodology/approach – This paper builds on previous research to define a model of evidence‐based...

Purpose – The purpose of this paper is to bring new insight into the barriers of service business development in installed base manufacturing companies by studying the transformation from an organisational culture perspective. It proposes a new framework that can be used both in studying the...

Purpose Systems thinking is well established as an important perspective within the management field. However, the perspective is not always as all-encompassing as sometimes argued. This paper addresses the importance of including structural elements as a part of systems thinking in relation to...

Purpose This research project aims to study how some organizations choose to prioritize certain changes when offered assistance by students who are studying quality technology. Design/methodology/approach A literature study is pursued. In this project, textual analysis of student works, such as...

What does the Internet imply for the business of banking and how will it affect it? Are branch offices “doomed” and obsolete? Explores the major Swedish banks’ adoption of the Internet with a view to highlighting the ensuing changes in the way banks conduct their business and deliver their...

Purpose – The purpose of this study is to explore the attitudes and beliefs of front‐line employees regarding how customer‐company interactions might be improved. Since front‐line employees are closely connected to customers, the resultant experiences and relationships with customers are...

Purpose – Mass retail in France, as an organizational field, experienced an institutional change when the Dutreil Law was promulgated on August 2, 2005. This new text is the result of a long process through which different groups of opposing logics faced one another. Michel-Edouard Leclerc...

In the mid‐1980s a group of leading British retail companies jointly identified a mismatch between their graduate recruitment requirements and the motivation of graduate applicants and entrants. Many graduate entrants had a personal goal of being appointed to a head office post and many were...

Considers aspects of change in large retail organizations. Debates the apparent dilemma posed, on the one hand, by the opportunities for using information technology to improve efficiency and centralize decision making, and, on the other hand, the case being argued by a umber of management...

Considers EDI for retailers in the context of innovation theory. A case study of nine retailers who adopted EDI during 1987‐92 is used to discuss the reasons why EDI was delayed until 1986‐93 even though it was technically possible in the early 1980s. Argues that an innovation will ot join...