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Measuring service experience : a utility-based heuristic model

Chang, Wei-Lun; Huang, Ling-Yao - In: Service business 10 (2016) 1, pp. 1-30

Persistent link: https://www.econbiz.de/10011722126

What's "knowledge management" when resources are unknowable and deals negotiated?

Waluszewski, Alexandra - In: The IMP journal 10 (2016) 1, pp. 107-128

Persistent link: https://www.econbiz.de/10011895467

Learning from intelligent conversation : how can insights from system theory contribute to advance IMP research?

Boer, Luitzen de; Andersen, Poul Houman - In: The IMP journal 10 (2016) 3, pp. 512-539

Persistent link: https://www.econbiz.de/10011895726

The application of Naturalistic Decision Making (NDM) and other research : lessons for frontline commanders

Groenendaal, Jelle; Helsloot, Ira - In: Journal of management & organization : JMO 22 (2016) 2, pp. 173-185

Persistent link: https://www.econbiz.de/10011897091

Evolutionary and ecological conceptualization of dynamic capabilities: identifying elements of the Teece and Eisenhardt schools

Arndt, Felix; Bach, Norbert - In: Journal of management & organization : JMO 21 (2015) 5, pp. 701-704

Persistent link: https://www.econbiz.de/10011906825

When money makes employees warm and bright : thoughts of new money promote warmth and competence

Mok, Aurelia; De Cremer, David - In: Management and organization review : MOR ; the official … 12 (2016) 3, pp. 547-575

Persistent link: https://www.econbiz.de/10011914219

A Daoist reflection on sea-like leadership and enlightened thinking

Xing, Yijun - In: Management and organization review : MOR ; the official … 12 (2016) 4, pp. 807-810

Persistent link: https://www.econbiz.de/10011914329

The "fall wage round" : collective bargaining as temporary organization

Lehner, Johannes M.; Innreiter-Moser, Cäcilia - In: Central European journal of management : CEJM 3 (2016) 2, pp. 33-44

Persistent link: https://www.econbiz.de/10011926810

Postmodernism and customer centricity

Mehraramolan, Amirreza - In: Journal of marketing and consumer behaviour in emerging … (2016) 1, pp. 34-41

There are many different explanations of customer centricity, and many people are in support of that concept whereas many others are against it. Different meanings can be found for customer centricity in literature. Which one could be the proper and most reliable one? Most of the views on...

Persistent link: https://www.econbiz.de/10012116491

Health care in the next curve : transforming a dysfunctional industry

Abendshien, John - 2019

Persistent link: https://www.econbiz.de/10011803624