Özlen, Muhammed Kürsad; Tulic, Musa - In: International Journal of Academic Research in … 3 (2013) 3, pp. 162-170
The main objective of this study is to define current situation of tourism in Bosnia and Herzegovina, and to suggest … proposals for improvement. Survey was prepared based on eight variables: travel planning, tourism decision, tourism marketing …, customer satisfaction, technical capabilities, service quality, types of tourism, and customer characteristics. 102 respondents …