On its introduction, the UK's Freedom of Information Act 2000 was heralded as signalling a new relationship between government and citizens. This article reflects on the role of FOI within approaches to information governance among local government bodies. Although FOI was acknowledged by...

The techniques and technologies of customer service, as introduced under the guise of e-government, have brought certain aspects of public service users into sharp focus, but at the expense of other aspects. It is hypothesised that this effect may lie behind the failure of half a decade of...

The techniques and technologies of customer service, as introduced under the guise of e-government, have brought certain aspects of public service users into sharp focus, but at the expense of other aspects. It is hypothesised that this effect may lie behind the failure of half a decade of...