Doctor of Philosophy

The developments of retailer venture in Indonesia, particularly in Medan city has been growing recently. These were indicated by more and more investors who are running business in the same retailer field, no matter small scale or big scale business venture. Medan city retailer ventures have...

Sari Mariahma Nova Sipayung, 2011, The Influence of Service Quality on Satisfaction And Loyalty of The Customers of PT. Sriwijaya Air District Medan, Prof. Dr. Paham Ginting, MS, Dr. Arlina Nurbaity, SE, MBA.Service business is a vital sector needed by community. Flight services is one of forms...

The major purpose of this study was to assess the impact of leadership style onservice quality in intercollegiate athletics. Specifically, the study examined therelationship between the athletic directors'€™ transformational leadership and servicequality as perceived by the student...

The concept of ‘customer experience’ has evolved as an imperative area of study within themarketing discipline. Despite its importance and the positive attention this concept hasreceived during the last few years, the explanation of customer experiences have remainedvague and lack a thorough...

This study analytically compares the performance of ex ante price-cap airport regulation vs. ex post light-handed airport regulation in the presence of demand uncertainty. Our modeling results suggest that light-handed regulation is a promising method which may lead to higher welfare than...

Student satisfaction is considered an important factor in terms of quality in competitive educational arena and education is taking a vital role in national development. Further, private education is thriving and improving service quality becomes competitive in educational environment, for there...

Beginning in 2003, Turkey initiated a series of reforms under the Health Transformation Program (HTP) that over the past decade have led to the achievement of universal health coverage (UHC). The progress of Turkey?s health system has few ? if any ? parallels in scope and speed. Before the...

This paper presents an effective approach based on combining VIKOR, GRA, and interval-valued fuzzy sets to evaluate service quality of Chinese cross-strait passenger airlines via customer surveys. The proposed approach can enable decision-makers to understand the gaps between alternatives and...

The hospitals in China are facing great challenges with the doctor-patient relationship, which requires a study of outpatient service quality. This paper aims to study the impact of outpatient service quality on patient satisfaction, patient trust and willingness to return. Using survey data...