Purpose – The aim of this study is to investigate the market status for online/mobile banking in China. With the recent … study offers an insight into online/mobile banking in China, which has not previously been investigated. Distinct …

data collection using survey methodology. A sample of the urban‐affluent population in China was utilized to gauge … offers insights into the “early‐adopters” of the credit card product in China. Practical implications – Hitherto there has … been a very limited amount of research into payment cards in China and yet with the market for financial services opening …

instrument. CBSQ was administered to 259 corporate customers in China. Exploratory and confirmatory factor analyses were used to …). Research limitations/implications – The data were collected from corporate customers in China, and hence the findings of this …

cities in China in 2007. Regression analysis was also conducted in the exploratory study. Findings – Results show both low … card reward programs in the banking industry serving a lower‐middle‐income segment in a developing region such as China …

can retain a customer, the greater revenue and cost savings from that customer. China's accession to the World Trade … Organisation (WTO) has resulted in the liberalisation and deregulation of China's financial services market. Chinese customers now … analysis was obtained using a convenience sample of 421 bank customers in Jiaozuo City, Henan Province, China. The decision to …

's Republic of China (the PRC) in respect of their choice and decisions about WMS providers. Design/methodology/approach – Two … home nationals resident in China. Findings – A cross sectional study of 227 Taiwanese nationals based in the PRC indicated …

Australia, Canada and China were tested for their level of business assigned to their main banks, defined as share of wallet … ethnic Chinese in Australia and Canada in comparison to their counterparts in mainland China, or compared with the Caucasians … to only 72 percent for their counterparts in China and 73 percent for the Caucasians. As such, the ethnic Chinese in …

The Bank of China Group has competed aggressively in retail banking in Hong Kong, successfully expanding their business … run‐up to 1997 when Hong Kong is returned to China. Results suggest that while present users may be loyal, non‐users do …

(China, Hong Kong, Japan, South Korea and Taiwan) and the USA is used to test the links between CSR and brand value using … associated with a bank's appreciation for its employees, while in China, brand value is linked to a focus on the community. East …