The article examines the Turkish beer market and the experience of Turkey's most successful brewer, Efes Pilsen, within that market. Using the product life cycle, it describes the development of the market and Efes' competitive strategies. It assesses the impact of the government's 1984 decision...

Word‐of‐mouth communication (WOM) is a dominant force in the marketplace for services. However, the current body of research provides little insight into the nature of WOM in the service marketplace. Reports the results of a content‐analytic study that provides insight into WOM’s content...