This report presents an overview of OECD member country frameworks for consumer dispute resolution and redress. Part I focuses on the different mechanisms that have been put in place to respond to the varying nature and characteristics of consumer disputes including: internal complaints handling...

Over the last several years, a number of the major network operators have put in place network upgrade plans to implement next generation networks (NGN).

This paper provides an overview of the economic and policy implications of various technologies available to provide local telecommunication access. This part of the network is referred to as the "local loop". For the purposes of this document the switching functions in local access networks are...

The Conference addressed broad areas through a format that permitted business representatives to identify problems, governments to discuss how they hope to deal with the problem and international organisations to suggest how they can help to implement the solution internationally.

The Internet is providing firms with new ways to conduct business and exchange and communicate information and ideas. In doing so, it is enabling companies to improve efficiency and develop novel ways to co-ordinate activities. Internal firm organisation and relations with employees and...

The purpose of this paper is to examine and highlight policy implications of developments taking place in new technologies which are impacting on international telecommunication prices and the accounting rate and settlements system, used by telecommunication operators to compensate each other...

This study analyses the use of Internet and broadband in detail, showing that people’s socio-economic standing have a direct bearing on how they are used.

This report describes the current attempts to address cross-border enforcement challenges in the area of privacy. It highlights the need for a more global and systematic approach to cross-border privacy law enforcement co-operation.

Unauthorised sharing of copyrighted works and new commercial digital delivery possibilities have thus far been a disruptive technology for the music industry. Still, the outlook for the music market in 2005 is positive due to rapidly increasing sales of (mobile) digital music services.

Convergence is at present a key factor in developments underlying the electronic communications sector.1 The public can see, speak and listen using various media operating over all kinds of networks.