Purpose – The purpose of this study is to examine the effects of consumers' perception of online retailers' ethical behavior on consumer purchase and revisit intentions. Design/methodology/approach – A sample of 259 online shoppers was employed to test the relationships between perceived...

Purpose – This paper seeks to investigate the key factors underlying customer satisfaction with electronic banking services in an Islamic country, Iran. Design/methodology/approach – The authors validate a measurement model for customer satisfaction evaluation in e‐banking service quality...

Purpose – This paper's aim is to guide online Islamic bank marketing strategy. Design/methodology/approach – A study in 1999 interviewed 120 innovators about their attitudes and preferences to a hypothetical online Islamic bank, and replicated in 2009 for existing online Islamic banks using...

Purpose – The purpose of this paper is to develop, test and argue in support of the parsimonious, yet explanatory, collectivistic religion affiliated trust model in e‐commerce. Design/methodology/approach – This article develops an integrated model by using consumer religio‐centrism and...

Purpose – In recent years, economists have begun to investigate the impact of internet shopping (e‐commerce) on smuggling and the associated loss in tax revenues. The evidence thus far has been mixed, with some studies concluding that the tax loss is substantial, while others find little...

Customer knowledge is an important asset for all businesses. The rhetoric of e‐business emphasises the opportunities for knowing customers in the digital economy. This article sets the context with a brief summary of the key characteristics of the knowledge management paradigm. This is used as...

In the emerging economy, knowledge is now recognized as an important basis for competitive advantage and many firms are beginning to establish knowledge management systems (KMS). Within the last few years, although the topic of knowledge management (KM) has been studied, our understanding of how...

Purpose – This paper makes the case that modern knowledge management (KM) is inseparable from a consideration of technology. While recognizing that there are many non‐technological facets to KM research and practice, it takes issue with the perspective proposed by some that knowledge...

The knowledge and skills of individuals are widely considered to represent an important component of a firm's intellectual capital. The value of individuals’ knowledge is also recognised from a capability‐based perspective. While routines and capabilities are considered to act as the...

Reviews briefly the apparent inevitability of growth in electronic trade; the constraining factors seem to be security risks such as problems of transparency and symmetry of information, the need for defence from intrusive technologies and against threats from fraud, embezzlement, counterfeiting,...