Unlike other purchases of information technology that have failed to deliver measurable improvements in corporate performance, enterprise‐wide information systems in the manufacturing industry have immediate and positive impact on the bottom line. The transition from strategic alignment as the...

Electronic marketplaces have promised many benefits to participants, and hence have aroused considerable interest in the business community. However, the failure of some marketplaces and the success of others have led business managers to question which marketplaces will be successful in the...

Among the primary tools of collaborative commerce are information technologies that are designed to improve flows along the supply chain. However, supply chain management software is not providing organizations with all its potential benefits. This study looks at three information technologies...

E‐marketplaces are one of the relatively new trends that are affecting buyer‐supplier relationships. Although there have been several failures in the e‐business arena, whether it is business‐to‐business (B2B) or business‐to‐consumer (B2C) e‐commerce, there is no doubt that the...

A global electronic‐business course, delivered over the Internet, is helping to provide managers with an understanding of how electronic commerce is changing the way they think about business today. The program, developed and managed by FT Knowledge and the Wharton School of the University of...

Overall, public and private interactive networks could be a more powerful force for change than the computer, the railway, or the small electric motor, forming a “teleeconomy”, under a set of rules that form “electronic capitalism”. In this second of two articles (for the first see...

This article examines the future of e‐money as a payment instrument and some of the microeconomic policy issues it will raise. The paper is in two parts. This first part focuses on the various forms which electronic money is likely to take in the future, and considers key technological and...

This is the second part of a two‐part paper on the future of electronic payments. Part 1, which was published in the last issue of this journal, examined the various electronic forms of payment that are likely to emerge in the future, and considered some of the main technological and economic...

Purpose – Individuals use the web for shopping for both personal and professional objectives. The purpose of this paper is to show that the demographic profile of individuals who shop online for personal reasons is different from that of those who shop for professional reasons....

Purpose – The intangible nature of banking services enables financial institutions to deliver them through electronic channels. In addition, the interactive and continuous nature of banking services is conducive to relationship development. It would, therefore, be beneficial for the dyad to...