Linder, Jane C.; Cole, Martin I.; Jacobson, Alvin L. - In: Strategy & Leadership 30 (2002) 4, pp. 23-28
Outsourcing is rapidly evolving beyond the simple reengineering of support processes. For many companies, outsourcing … addition to the baseline value of reducing costs and offloading unimportant activities, partnership with an outsourcing vendor … changing business needs. To classify an outsourcing program as truly “business transformation”, it must change the way the …