Purpose ? This paper aims to examine the extent to which telecommunications consumers decide to switch and why. Design/methodology/approach ? Results from surveys of consumer switching behaviour in a number of countries are examined to ascertain reasons for actual consumer decision making...

Information and communication technologies (ICTs) are a key enabler of “green growth” in all sectors of the economy. They are a key part of government strategies for a sustainable economic recovery. This report looks at how ICTs can improve their own environmental performance, and how they...

Le Conseil a adopté le 16 février 2012 la Recommandation du Conseil sur les services d’itinérance mobile internationale qui met en avant une série de mesures pour assurer une concurrence efficace, sensibiliser et protéger les consommateurs et instaurer un juste niveau de prix sur les...