//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Retail Banking : Wettbewerb un...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Relationship marketing
26,355
Beziehungsmarketing
25,680
Consumer behaviour
9,160
Konsumentenverhalten
9,128
Customer satisfaction
5,561
Kundenzufriedenheit
5,521
Service quality
4,066
Dienstleistungsqualität
4,055
Deutschland
2,678
Brand management
2,602
Markenführung
2,599
Germany
2,591
Theorie
2,378
Theory
2,373
Privatkundengeschäft
2,248
Lieferantenmanagement
2,197
Supplier relationship management
2,196
Social Web
2,072
Social web
2,071
Marketingmanagement
1,921
Brand image
1,914
Markenimage
1,910
Marketing management
1,908
Personal banking
1,889
Electronic Commerce
1,733
E-commerce
1,670
Online-Marketing
1,606
Internet marketing
1,589
Kundenwert
1,509
Kundenintegration
1,482
Customer integration
1,481
Customer value
1,474
Vertrauen
1,409
Confidence
1,403
Einzelhandel
1,397
Retail trade
1,390
Brand
1,289
Markenartikel
1,276
Online-Handel
1,271
Online retailing
1,265
more ...
less ...
Online availability
All
Undetermined
9,737
Free
3,925
Type of publication
All
Article
20,575
Book / Working Paper
8,037
Journal
45
Other
10
Type of publication (narrower categories)
All
Article in journal
15,897
Aufsatz in Zeitschrift
15,897
Aufsatz im Buch
3,625
Book section
3,625
Hochschulschrift
1,696
Thesis
1,385
Graue Literatur
1,277
Non-commercial literature
1,277
Working Paper
836
Arbeitspapier
797
Collection of articles of several authors
606
Sammelwerk
606
Case study
474
Fallstudie
474
research-article
456
Aufsatzsammlung
417
Ratgeber
231
Guidebook
214
Bibliografie enthalten
202
Bibliography included
202
Lehrbuch
154
Conference paper
146
Konferenzbeitrag
146
Textbook
136
Konferenzschrift
123
Handbook
109
Handbuch
109
Dissertation u.a. Prüfungsschriften
107
Conference proceedings
83
conceptual-paper
82
Collection of articles written by one author
68
Sammlung
68
review-article
57
case-report
53
Reprint
48
review
44
Interview
26
Glossar enthalten
25
Glossary included
25
Article
24
more ...
less ...
Language
All
English
22,479
German
5,911
Undetermined
222
French
36
Polish
24
Italian
16
Spanish
14
Romanian
11
Russian
10
Lithuanian
7
Czech
6
Swedish
5
Hungarian
3
Dutch
3
Portuguese
3
Danish
1
Multiple languages
1
Norwegian
1
more ...
less ...
Author
All
Bruhn, Manfred
118
Homburg, Christian
107
Kumar, V.
79
Huber, Frank
57
Verhoef, Peter C.
55
Han, Heesup
54
Hollebeek, Linda D.
51
Herrmann, Andreas
49
Bauer, Hans H.
47
Piller, Frank T.
46
Stauss, Bernd
44
Krafft, Manfred
43
Palmatier, Robert W.
41
Gil Saura, Irene
38
Mattila, Anna S.
38
Grönroos, Christian
37
Svensson, Göran
37
Stock-Homburg, Ruth
35
Thaichon, Park
35
Wiedmann, Klaus-Peter
34
Hippner, Hajo
33
Smith, Alan D.
33
Neslin, Scott A.
32
Van den Poel, Dirk
32
Wilde, Klaus D.
32
Mittal, Vikas
31
Prentice, Catherine
31
Eggert, Andreas
30
Reichwald, Ralf
30
Sheth, Jagdish N.
30
Evanschitzky, Heiner
29
Grewal, Dhruv
29
Loureiro, Sandra Maria Correia
29
Reinartz, Werner J.
29
Töpfer, Armin
29
Georgi, Dominik
28
Matzler, Kurt
28
Walsh, Gianfranco
28
Aksoy, Lerzan
27
Karjaluoto, Heikki
27
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
66
IGI Global
17
National Bureau of Economic Research
16
Université Paris-Dauphine (Paris IX)
14
Books on Demand GmbH <Norderstedt>
12
American Marketing Association
10
Verlag Dr. Kovač
9
Fördergesellschaft Marketing an der Universität Augsburg
6
Harvard Graduate School of Business Administration
6
Haufe-Lexware GmbH & Co. KG
6
Universität St. Gallen
6
AMACOM
5
Edward Elgar Publishing
5
Information Resources Management Association
5
OECD
5
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
5
Springer-Verlag GmbH
5
Universität Mannheim
5
Verlag Franz Vahlen
5
Eric Cuvillier <Firma>
4
Erich-Schmidt-Verlag
4
Fachhochschule Reutlingen / European School of Business
4
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
4
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
4
HAL
4
Shaker Verlag
4
Technische Universität Dresden
4
Universität Zürich / Institut für Schweizerisches Bankwesen
4
Wiley-VCH
4
Basler Bankenvereinigung
3
Erasmus Research Institute of Management
3
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
3
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
3
Faculdade de Economia, Universidade Nova de Lisboa
3
Faculdade de Economia, Universidade do Porto
3
Friedrich-Schiller-Universität Jena
3
Institut für Betriebswirtschaftslehre <Lüneburg> / Abteilung für Bank- und Finanzwirtschaft
3
Institut für Marktorientierte Unternehmensführung Mannheim
3
Logos Verlag Berlin
3
Nomos Verlagsgesellschaft
3
more ...
less ...
Published in...
All
Journal of business research : JBR
652
Journal of retailing and consumer services
590
Industrial marketing management : the international journal for industrial and high-tech firms
407
International journal of hospitality management
299
SpringerLink / Bücher
282
The journal of services marketing
226
The journal of business & industrial marketing
209
The service industries journal
194
Journal of strategic marketing
176
Journal of the Academy of Marketing Science
172
International journal of electronic customer relationship management : IJECRM
153
Journal of marketing
125
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
Journal of hospitality marketing & management
116
Tourism management : research, policies, practice
115
The international journal of bank marketing : IJBM
112
Journal of service management
111
The journal of product & brand management
111
Die Bank
110
Gabler Edition Wissenschaft
110
Asia Pacific journal of marketing and logistics
108
Journal of retailing
108
Marketing intelligence & planning
108
The journal of brand management : an international journal
108
European Journal of Marketing
107
Journal of Business & Industrial Marketing
105
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
105
Cogent business & management
104
Psychology & marketing
103
European journal of marketing : EJM
97
Services marketing quarterly
95
Journal of financial services marketing : JFSM
90
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
87
Journal of marketing management : MM
85
Service business
85
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Journal of Services Marketing
77
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
more ...
less ...
Source
All
ECONIS (ZBW)
27,225
Other ZBW resources
720
USB Cologne (EcoSocSci)
333
RePEc
204
EconStor
81
BASE
62
OLC EcoSci
25
USB Cologne (business full texts)
17
more ...
less ...
Showing
1
-
10
of
28,667
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Innovations of retail banks : expression of relationship marketing or product orientation?
Kieżel, Małgorzata
- In:
Acta scientiarum polonorum / Oeconomia : czasopismo …
15
(
2016
)
3
,
pp. 27-34
Persistent link: https://www.econbiz.de/10011647845
Saved in:
2
Competition and customer relationship in the retail credit markets
Bisoni, Cesare
;
Landi, Andrea
-
1994
Persistent link: https://www.econbiz.de/10000146463
Saved in:
3
Ein Meßkonzept für die Bankloyalität : Investitionen in Bank/Kunde-Beziehungen unter Risikoaspekten
Polan, Ralf
-
1995
Persistent link: https://www.econbiz.de/10000541974
Saved in:
4
Bedarfsorientiertes Filialbanking : empirische Identifikation erforderlicher Leistungsstrukturen mit Hilfe der Conjoint-Analyse
Benna, Ralf
-
1998
Persistent link: https://www.econbiz.de/10000667001
Saved in:
5
Privatkundengeschäft : Steigerung der Wertschöpfung durch Cross-Selling ; Cross-Selling-Maßnahmen und ihr effizienter Einsatz zur Steigerung der Profitabilität von Kundenbeziehunge...
Berger, Sven C.
;
Frischmann, Tanja
- In:
Bank-Praktiker : rechtssicher, revisionsfest, risikogerecht
(
2008
)
6
,
pp. 274-281
Persistent link: https://www.econbiz.de/10003714764
Saved in:
6
Identifizierung und Gestaltung neuer CRM-Prozesse
Zellner, Gregor
- In:
HMD : Praxis der Wirtschaftsinformatik
45
(
2008
)
259
,
pp. 32-41
Persistent link: https://www.econbiz.de/10003635561
Saved in:
7
Die nächste Generation gewinnen : Kundenakquisition im Private Banking
Stettler, Roger
- In:
Die Bank
(
2008
)
3
,
pp. 38-40
Persistent link: https://www.econbiz.de/10003639441
Saved in:
8
Private banking performance and customer relationship management : an exploratory study comparing Switzerland and India
Kos Kalia, Olena
-
2008
Persistent link: https://www.econbiz.de/10003759486
Saved in:
9
Integration der Vertriebswege im Retail Banking : Herausforderungen des Multi-Channel-Managements
Hahn, Marco
;
Keck, Markus
- In:
Customer Relationship Management : neue …
,
(pp. 91-106)
.
2008
Persistent link: https://www.econbiz.de/10003644181
Saved in:
10
Key influencers and inhibitors on adoption of the Internet for banking
Durkin, Mark
;
Jennings, Deirdre
;
Mulholland, Gwyneth
; …
- In:
Journal of retailing and consumer services
15
(
2008
)
5
,
pp. 348-357
Persistent link: https://www.econbiz.de/10003742275
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->