Observing visitors' behaviour in places presenting heritage and reviewing the tourism literature dealing with ‘heritage’ tourism led to this research that is aimed at clarifying the core of heritage tourism. The common approach that heritage tourism consists of tourists in heritage places,...

Purpose – The purpose of this paper is to describe and analyse the formation of CoPs (communities of practice) in three call centres of cellular communication operating companies in Israel. Design/methodology/approach – This study is based on a qualitative methodology including observations,...

The history of a management development programme in the Israel Defence Forces (IDF) is presented. The programme was developed in response to two problems which handicapped internal consultants in the IDF, their low power position and the inappropriateness of organisation development as a...

Examines the practical utility of research on managerial behaviour and managerial effectiveness for training and development programmes. Casts doubt on the relevance of models in the literature that tell managers what they should do. Reviews studies of effective managers. Concludes that the...

The transformational leadership concept differentiates between instrumental motivation and normative commitment. The high motivation levels, the relative freedom given to junior officers, and the esprit de corps in infantry units in the Israeli Defence Forces (IDF) have made the concept of...

Purpose – By focusing on the intra‐organization dimension of corporate social responsibility (CSR), this paper aims to offer an ethnographic analysis of the way Coca‐Cola integrates its re‐branding and marketing strategies with CSR and the processes through which this strategic agenda is...