Explains how DHL International is reshaping a highly successful transport company of today into a service provider of logistics solutions for tomorrow. Explores the significance of value‐added services – the term “courier” is no longer applicable in today′s competitive global...

Advances in computer and telecommunications technology are providing logistics managers with a wide range of strategic opportunities. However, there is a widening gap between opportunities available through technology and effective utilisation of the technology. Unless logistics managers take a...

The results from a survey of top retailing executives regarding current logistics practices and trends are described. The focus is on customer service factors, the use of a supply chain management approach in retailing channels, and the impact of information technology on retail logistics today...

Purpose – This study aims to underline the role of information technology (IT) in adopting Balanced Scorecard (BSC) systems/initiatives in Bahrain. It seeks to highlight this role through comparing the IT‐related factors/requirements against the non‐IT‐related ones that contribute to the...

Purpose – The purpose of this paper is to provide a systematic review of the literature on Collaborative Planning, Forecasting and Replenishment (CPFR). The review emphasises the descriptors of CPFR implementation and models, as well as the impact of CPFR and other supply chain collaboration...

Purpose The purpose of this paper is to develop a framework for utilizing Six Sigma (SS) principles and Big Data analytics at a US public university for the improvement of student success. This research utilizes findings from the Gallup index to identify performance factors of higher education....

The major problems experienced in implementing IT systems in the public sector are reviewed. Detailed UK research, carried out in the Department of Social Security and the National Health Service, is then considered. Many projects sub‐optimise due to neglect of the human aspects of...

The information systems (IS) function dominates the delivery of information technology within UK local authorities. There is increasing evidence that many services will now be subjected to competitive tendering. Describes a research project which sought to identify the current organizational...

A survey of Scottish local government IT managers confirms the existence of systems allowing modern decision support systems (DSS) to be successfully exploited. Extensive in‐house software exists across departmental functions indicating significant internal expertise. IT use is inversely...

A major thrust in public service computing in the late 1990s is the building of electronic bridges between the large‐scale computer systems which have been embedded into the complex bureaucratic structures of late twentieth‐century government. This process includes the development of...