Showing 1 - 10 of 26
Persistent link: https://www.econbiz.de/10006244471
Persistent link: https://www.econbiz.de/10001765634
Persistent link: https://www.econbiz.de/10002708544
In Federalist No. 68, Alexander Hamilton claims, “The mode of appointment of the Chief Magistrate of the United States is almost the only part of the system, of any consequence, which has escaped without severe censure, or which has received the slightest mark of approbation from it...
Persistent link: https://www.econbiz.de/10013140152
An unfamiliar number appears on your caller ID at work. After hanging up, you will wish the caller had been merely an IRS agent informing you of a personal audit. Instead, it is much worse. You are an employee of a National Collegiate Athletic Association (NCAA) member institution, and the call...
Persistent link: https://www.econbiz.de/10012772493
Purpose – The purpose of this paper is to investigate whether customer‐perceived service quality and expectation of service quality have causal impacts on overall customer satisfaction. Design/methodology/approach – Data on all the variables were elicited from the American Customer...
Persistent link: https://www.econbiz.de/10014905214
Purpose – The aim of this paper is to advocate and implement cointegration methods for the estimation of interconnectedness of service quality and customer loyalty as intangible strategic assets within management decision. Design/methodology/approach – Using longitudinal time series...
Persistent link: https://www.econbiz.de/10014932709
Driven by calls for empirical research, this paper aims to contribute to a deeper understanding of the specific sub-dimensions of high performance work systems (HPWS) that drive organizational innovation. To this end, data were gathered from a sample of 240 motel establishments in the USA. In...
Persistent link: https://www.econbiz.de/10011205594
Luck is a critical variable in small business strategy. However, there is little empirical evidence about the role of luck. This study responded to calls for empirical research using nonstandard statistical techniques to probe the dynamic trajectory of luck on firm performance. We analyze...
Persistent link: https://www.econbiz.de/10011205602