In Federalist No. 68, Alexander Hamilton claims, “The mode of appointment of the Chief Magistrate of the United States is almost the only part of the system, of any consequence, which has escaped without severe censure, or which has received the slightest mark of approbation from it...

An unfamiliar number appears on your caller ID at work. After hanging up, you will wish the caller had been merely an IRS agent informing you of a personal audit. Instead, it is much worse. You are an employee of a National Collegiate Athletic Association (NCAA) member institution, and the call...

Purpose – The purpose of this paper is to investigate whether customer‐perceived service quality and expectation of service quality have causal impacts on overall customer satisfaction. Design/methodology/approach – Data on all the variables were elicited from the American Customer...

Purpose – The aim of this paper is to advocate and implement cointegration methods for the estimation of interconnectedness of service quality and customer loyalty as intangible strategic assets within management decision. Design/methodology/approach – Using longitudinal time series...

Driven by calls for empirical research, this paper aims to contribute to a deeper understanding of the specific sub-dimensions of high performance work systems (HPWS) that drive organizational innovation. To this end, data were gathered from a sample of 240 motel establishments in the USA. In...

Luck is a critical variable in small business strategy. However, there is little empirical evidence about the role of luck. This study responded to calls for empirical research using nonstandard statistical techniques to probe the dynamic trajectory of luck on firm performance. We analyze...