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Customer satisfaction as a mediator variable between service quality and customer loyalty for a bank in Indonesia

Bahri, Syamsul; Dalimunthe, Ritha Fatimah; Ginting, Paham; … - In: Expert journal of marketing 5 (2017) 2, pp. 44-52

This study aims to analyze the effect of service quality toward satisfaction and customer loyalty for PT. BNI (Persero) Tbk, Aceh Province. The article also analyses customer satisfaction as a mediator variable between service quality and customer loyalty. The sampling technique in the study was...

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The influence of working environment conditions, compensation and career development on employees’ working motivation at an Indonesian bank

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Accelerating the achievement of Millennium Development Goals (MDGs) through Corporate Social Responsibility (CSR) : an actual discussion in Indonesia and Germay

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Determinants of profitability : evidence from Indonesian firms

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Marketability, profitability, and profit-loss sharing : evidence from sharia banking in Indonesia

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Marketing strategy for rahn products and transactions at an Indonesian Bank

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Service quality of internet banking from an Indonesian perspective

Asni, Kurnia; Nasir; Yunus, Mukhlis; Nurdasila - In: Expert journal of marketing 6 (2018) 2, pp. 45-51

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