Purpose: Viewing consumer confidence as a set of static factors has informed previous research and underpinned strategies used in recovering from food safety quality failures, but this approach has not delivered reliable and quick recovery from large-scale food safety scandals. The purpose of...

Purpose: The purpose of this paper is to explore the most common themes within Lean Six Sigma (LSS) relating to small- and medium-sized enterprises (SMEs) within manufacturing organisations and to identify the research gaps in the existing literature. Design/methodology/approach: Tranfield et...

Purpose: Lean Six Sigma (LSS) is a continuous improvement methodology that has been adopted by several companies as a strategy to increase their competitive advantage. However, due to the misuse of LSS theory in practice, a high rate of implementation failure results. There is a need for a...

The paper extends previous UK surveys of third party e-fulfilment (3PEF) providers servicing a new segment of online retailers that has generated new sales opportunities for provision of their particular logistics needs. An index of capability transformation previously developed is applied to 6...

Online retailers have created new demands and opportunities for their supply chain providers. This paper reports on a five year UK-based study of this market space, whose logistics needs are in part provided by third party e-fulfilment organisations (3PEFs), businesses offering traditional and...

I know of no more encouraging fact than the unquestionable ability of man to elevate his life by conscious endeavor. (Henry David Thoreau) Nonprofit organizations are in business to solve public problems, and for many years their financial needs have been met through philanthropy. With the...