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Kundenrückgewinnungsmanagement...
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32
Viscusi, W. Kip
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Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
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Journal of hospitality marketing & management
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NBER working paper series
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International journal of contemporary hospitality management
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Tourism management : research, policies, practice
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Asia Pacific journal of marketing and logistics
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Psychology & marketing
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European Journal of Marketing
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European journal of marketing : EJM
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Cogent business & management
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Journal of Business & Industrial Marketing
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Services marketing quarterly
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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21
Strategisches
Beschwerdemanagement
Stauss, Bernd
- In:
Customer Relationship Management : neue …
,
(pp. 155-170)
.
2008
Persistent link: https://www.econbiz.de/10003644194
Saved in:
22
Stand des Beschwerdemanagements in der Schweizer Unternehmenspraxis : Ergebnisse einer empirischen Untersuchung
Lenz, Roman
;
Stadelmann, Martin
- In:
Customer Relationship Management : neue …
,
(pp. 381-397)
.
2008
Persistent link: https://www.econbiz.de/10003644554
Saved in:
23
Effektivität und Effizienz der Gestaltung des Beschwerdemanagements : eine empirische Analyse
Fürst, Andreas
- In:
Marketing : ZFP ; journal of research and management
30
(
2008
)
1
,
pp. 29-45
Persistent link: https://www.econbiz.de/10003644629
Saved in:
24
Strategies to offset performance failures : the role of brand equity
Brady, Michael K.
;
Cronin, J. J.
;
Fox, Gavin L.
;
Roehm, …
- In:
Journal of retailing
84
(
2008
)
2
,
pp. 151-164
Persistent link: https://www.econbiz.de/10003744296
Saved in:
25
Customer complaining : the role of tie strenght and information control
Mittal, Vikas
;
Huppertz, John W.
;
Khare, Adwait
- In:
Journal of retailing
84
(
2008
)
2
,
pp. 195-204
Persistent link: https://www.econbiz.de/10003744326
Saved in:
26
Beschwerdemanagement
als Schlüssel zur Kundenzufriedenheit
Günter, Bernd
- In:
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
,
(pp. 335-356)
.
2008
Persistent link: https://www.econbiz.de/10003744943
Saved in:
27
Anbieterloyalität : Strategie und Instrument zur Gewinnung von Kunden und Kundenloyalität ; theoretische Diskussion und empirische Befunde im B2C Marketing
Götting, Philipp
-
2008
Persistent link: https://www.econbiz.de/10003763714
Saved in:
28
Exploring Chinese consumer repurchasing intention for services : an empirical investigation
Li, Dongjin
;
An, Shenghui
;
Yang, Kai
- In:
Journal of consumer behaviour : an international …
7
(
2008
)
6
,
pp. 448-460
Persistent link: https://www.econbiz.de/10003789912
Saved in:
29
Beschwerdemanagement
als Instrument der Kundenbindung
Stauss, Bernd
- In:
Kundenorientierte Unternehmensführung : …
,
(pp. 345-365)
.
2009
Persistent link: https://www.econbiz.de/10003790115
Saved in:
30
Reklamationsbearbeitung im Zielgebiet
Scharf, Rüdiger Eberhard
- In:
Kundenorientierung im Touristikmanagement
,
(pp. 263-277)
.
2000
Persistent link: https://www.econbiz.de/10003778436
Saved in:
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