We consider strategic behavior and the socially optimal requirements for customers to place duplicate orders with the intention of speeding up their service. We first study a situation in which customers place duplicate orders in a one-server, random order service system. We demonstrate that...

The usual negative effect of queue size on arrival to an M/M/c service facility is augmented, in this paper, by the negative network effect due to waiting with others, which increases as the exposure to others increases. The reward and cost structure acquires a new meaning, as the cost of...

To Queue Or Not To Queue: Equilibrium Behavior in Queueing Systems focuses on the highly interesting, practical viewpoint of customer behavior and its effect on the performance of the queueing system. The book's objectives are threefold: (1) It is a comprehensive survey of the literature on...