Kealesitse, Botshabelo; O'Mahony, Barry; Lloyd-Walker, … - In: International Journal of Public Sector Management 26 (2013) 1, pp. 33-55
degree to which a sample of these plans, used within the Botswana public sector, is customer-focused. Being more customer … a sample of Botswana PBRS plans, using multidimensional content analysis undertaken by four expert “evaluators”, to …