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Exports won't come easy for Japan's computer industry
Uttal, Bro - In: Fortune 98 (1978) 7, pp. 138-146
Persistent link: https://www.econbiz.de/10002942309
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How Ray Macdonald's growth theory created I.B.M.'s toughest competitor
Uttal, Bro - In: Fortune 95 (1977) 1, pp. 94-104
Persistent link: https://www.econbiz.de/10002942312
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The ride is getting scarier for the "theme park" owners
Uttal, Bro - In: Fortune 96 (1977) 6, pp. 167-184
Persistent link: https://www.econbiz.de/10002942316
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Xerox is trying too hard
Uttal, Bro - In: Fortune 97 (1978) 5, pp. 84-94
Persistent link: https://www.econbiz.de/10002942321
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Total customer service : the ultimate weapon
Davidow, William H.; Uttal, Bro - 1989 - 1. ed., 3. [Dr.]
Persistent link: https://www.econbiz.de/10004115987
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Service total : mit perfektem Dienst am Kunden die Konkurrenz schlagen
Davidow, William H.; Uttal, Bro - 1991
Persistent link: https://www.econbiz.de/10004099625
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WHEN TO BE A BETA SITE
Uttal, Bro - In: Fortune 128 (1993) 7, pp. 108-111
Persistent link: https://www.econbiz.de/10006226220
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Why you need a service strategy
Davidow, William H.; Uttal, Bro - In: Planning Review 18 (1990) 1, pp. 10-14
“In all industries, when competitors are roughly matched, those that stress customer service will win.”
Persistent link: https://www.econbiz.de/10014971243
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Service total : mit perfektem Dienst am Kunden die Konkurrenz schlagen
Davidow, William H.; Uttal, Bro - 1991
Persistent link: https://www.econbiz.de/10000066045