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Analysis of two-level support systems with time-dependent overflow : a banking application
Barth, Wolfgang (contributor); Manitz, Michael (contributor) - 2008
In this paper, we analyze the performance of call centers of financial service providers with two levels of support and a time-dependent overflow mechanism. Waiting calls from the front-office queue flow over to the back office, if a waiting-time limit is reached and at least one back-office...
Persistent link: https://www.econbiz.de/10003711677
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Queueing networks in equilibrium and Markov chains : numerical solution methods
Radev, Dimitar; Lokshina, Izabella; Denchev, Vladimir - In: World review of entrepreneurship, management and … 3 (2007) 3/4, pp. 302-316
Persistent link: https://www.econbiz.de/10003539177
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A G/M/1 retrial queue with constant retrial rate
Kim, Chesoong; Klimenok, Valentina; Dudin, Alexander - In: Top : transactions in operations research 22 (2014) 2, pp. 509-529
Persistent link: https://www.econbiz.de/10010386581
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Economic application in a Bernoulli F-policy queueing system with server breakdown
Chang, Chia-jung; Chang, Fu-min; Ke, Jau-chuan - In: International journal of production research 52 (2014) 3, pp. 743-756
Persistent link: https://www.econbiz.de/10010254274
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Erlang loss queueing system with batch arrivals operating in a random environment
Kim, Che Soong; Dudin, Alexander; Klimenok, Valentina; … - In: Computers & operations research : and their … 36 (2009) 3, pp. 674-697
Persistent link: https://www.econbiz.de/10003827361
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Threshold control policies for heterogeneous server systems
Luh, Hsing Paul; Viniotis, Ioannis - In: Mathematical methods of operations research 55 (2002) 1, pp. 121-142
Persistent link: https://www.econbiz.de/10001656109
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Design and performance analysis of a heavily loaded material handling system
Chevalier, Philippe B.; Pochet, Yves; Talbot, Laurence - 2001
Persistent link: https://www.econbiz.de/10001640356
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Stochastic processes : modelling and simulation
Shanbhag, D. N. (contributor);  … - 2003 - 1. ed.
Persistent link: https://www.econbiz.de/10001711454
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A multiobjective control approach to priority queues
Hernández-Lerma, Onésimo; Hoyos-Reyes, Luis F. - In: Mathematical methods of operations research 53 (2001) 2, pp. 265-277
Persistent link: https://www.econbiz.de/10001628003
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Stochastic modeling and optimization of manufacturing systems and supply chains
Shanthikumar, J. George (ed.); Buzacott, John A. (honouree) - 2003
Persistent link: https://www.econbiz.de/10001783671