From union renewal to the service labor process -- The making of big-box retail -- The not-so-hidden abode: work organization at Macy's and Target -- Carrots, sticks, and workers: the relations of employment -- Toward a regime of contingent control -- Class consciousness on the sales floor? --...

"Experiences of paid work have shifted radically over the last 30 years with the rise of flexible scheduling and the gig economy. In this book, Alex Wood attempts to provide an updated account of power in this changing economy. With in-depth case studies of two of the largest retail businesses...