Purpose – The present paper seeks to establish, through literature reports, if TQM is still a management theory in vogue or now a management fad. To achieve this, the innovative change process of TQM is examined, along the dimension of creativity, invention, innovation, diffusion and adoption....

Purpose – The purpose of this paper is to focus on the understanding that can be gained about employees' use of voice as a response to organisational change using qualitative research and, in particular, narrative analysis. Narrative analysis of voice can provide insight into why voice is used...

Purpose – The purpose of this research is to report on research to date concerning the creation of a hybrid model for managing performance and decision making with elements of an IBM supply chain. Design/methodology/approach – As part of a wider research programme this paper utilises survey,...

Purpose – The purpose of this paper is to show that too often decisions concerning change are made on the basis of partial understanding, limited data and unreflective assumptions about people and organizations. In the discussion of the Socratic dialogue the aim is to uncover a useful method...

Purpose – The purpose of this paper is to provide an alternative model of a leadership‐development program. Design/methodology/approach – A leadership‐development program based on a “closure‐type description” instead of an “input‐type description” (Varela) was designed and...

Purpose – The purpose of this paper is to explore the link between causes of corporate collapse/demise and the concept of quality. Design/methodology/research – The paper is informed by a review of literature on corporate collapse and quality management. A literature review and global web...

Purpose – The purpose of this paper is to review the importance of various change principles in assisting change in three public sector organizations. Design/methodology/approach – The researchers carried out interviews and used focus groups in assessing the principles and strategies which...

Purpose – The concept of common sense has not received much attention in the organization literature. In this paper, I propose a model that links a change agent's self‐awareness and reflexivity, his or her sensemaking of common sense perspectives related to planned change, and buy‐in among...

Purpose – Although all organisations claim to be engaged in sustainable development, research shows that they misunderstand what is involved. This paper aims to reconsider what is meant by sustainability and to show that the way accounting operates in an organisation actually prevents an...

Purpose – The primary purpose of this paper is to demonstrate the importance of viewing paradoxes, which are commonly‐accepted logical perspectives that appear contradictory, as being useful for organizational learning and to show why organizational paradoxes need to be managed...