A great deal of attention in physical distribution management has been raised by both practitioners and academicians as to what type of carrier service is desired by shippers and consignees. From the viewpoint of the buying system, the selection of an appropriate transport mode and the selection...

The importance of quality management practices in the achievement of operational results and customer satisfaction in logistics has been asserted in many studies. However, though widely adopted, quality management does not have a uniformly accepted framework as a basis for assessment of...