In the context of the Balanced Scorecard development in the Upper Austrian Gesundheits- und Spitals AG (gespag) the methodology of strategy maps was applied in order to build a base for the definition of relevant areas of strategic measures. When applying the methodology it turned out that it is...

Raising challenges and reducing resources in the healthcare sector, have put performance management center stage. Recent debate has, on the one hand, highlighted the negative effects of this increasingly diffuse management approach, on the other hand, more emphasis has been placed on the need to...